Refund Policy

I. Introduction

Thank you for your trust in our products and services. Our return policy is designed to ensure your satisfaction with our offerings. This policy covers both digital marketing services and downloadable digital products.

2. Scope of the Return Policy

Our return policy applies to digital marketing services and downloadable digital products. It does not cover customized services, third-party services, or non-refundable fees.

3. Eligibility for Returns

Customers are eligible for returns within 14 days of the purchase date. To qualify for a return, customers must provide proof of purchase and a valid reason for the return.

4. Digital Marketing Services Returns

To request a refund for digital marketing services, customers must submit a written request explaining their dissatisfaction. Our team will evaluate the request and may offer service adjustments, refunds, or credits for future services. The return request will be processed within 2 business days.

5. Downloadable Digital Products Returns

Customers can request a return for downloadable digital products by providing proof of purchase and describing the issues with the product. After evaluation, customers may be offered a replacement, refund, or store credit. The return request for digital products will be processed within 14 days.

6. Refund Procedures

Approved refunds will be processed within 3 business days. Refunds will be issued via the original payment method or as store credit, depending on the customer’s preference.

7. Customer Responsibilities

Customers are responsible for providing accurate information and documentation during the return process. Cooperation with our representatives during the evaluation process is essential for a smooth return experience.

8. Exceptions and Special Cases

In exceptional circumstances, we may consider returns outside the standard policy. Such cases will be evaluated individually, and customers will be notified of the outcome.

9. Contact Information

For any inquiries or return requests, please contact our customer support team:

– Email: ask@done4u.ng

– WhatsApp: +2348133495709

Our business hours are 9:00 AM -to 5:00 PM (Monday – Friday). We strive to respond to all inquiries and requests within 2 hours.

10. Policy Changes

Done4u Media reserves the right to update or modify the return policy. Customers will be notified of any changes through our website and email communication.